Privacy Policy - GlyphChat

1. Introduction

Adaptensor, Inc. ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you use GlyphChat ("the Service").

2. Information We Collect

We collect information you provide directly to us, including:

Account Information: Email address, name, and password when you create an account
Profile Information: Avatar, preferences, and settings you choose to provide
Chat Content: Messages you send and receive through the Service
Payment Information: Billing details processed securely through our payment provider
Communications: Correspondence when you contact our support team

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Process transactions and send related information
Send technical notices, updates, and security alerts
Respond to your comments, questions, and support requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and abuse

4. Chat Data and AI Training

We do not use your chat conversations to train AI models. Your conversations are encrypted and stored securely. We may analyze aggregate, anonymized usage patterns to improve our verification technology, but individual conversations remain private.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. Chat history retention depends on your subscription plan:

Free plan: 7 days
Basic plan: 30 days
Plus and Family plans: Unlimited (until you delete)

You can delete your chat history or your entire account at any time from your account settings.

6. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

With service providers who assist in operating our Service
To comply with legal obligations or respond to lawful requests
To protect our rights, privacy, safety, or property
In connection with a merger, acquisition, or sale of assets

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security audits, and access controls.

8. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

Access to your personal data
Correction of inaccurate data
Deletion of your data
Data portability
Objection to certain processing

To exercise these rights, please contact us at privacy@glyphnet.io.

9. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We do not use advertising or tracking cookies. You can control cookie settings through your browser.

10. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Service and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Adaptensor, Inc.
Email: privacy@glyphnet.io
Support: support@glyphchat.io